Designing with Love
Hosted by Grand Canyon University (GCU) adjunct instructor and professional instructional designer Jackie Pelegrin, this podcast explores instructional design, e-learning, and how to incorporate AI technology into different aspects of your work. Tune in for expert tips, real-world insights, and inspiring stories from students, alumni, and leaders in the field.
Designing with Love
A Guide to Empathy and Journey Maps
Welcome to episode 24 of the Designing with Love podcast, where I provide the key details about empathy and journey maps. In the episode, I describe how to create them, the benefits of using them when designing learning experiences, along with some best practices.
🔗Episode Links:
Please check out the resources and templates mentioned in the episode. Enjoy!
How to Create a Customer Journey Map
EDIT.org Free Customer Journey Map Templates
Visual Paradigm Online Empathy Map Template
⭐Genially Empathy and Journey Map Templates: First, log in to your account. Next, create a new Genially from a template. Then, select Infographics at the top and select the Diagrams option. There are a couple of options to choose from in the templates, and you can customize the formatting. Alternatively, you can also search from the available templates.
📑References:
How to create a customer journey map in 10 steps. (n.d.). https://business.adobe.com/blog/basics/effective-customer-journey-maps-and-how-to-create-them
How do you use empathy maps to understand your customer segments? (2023, September 8). www.linkedin.com. https://www.linkedin.com/advice/0/how-do-you-use-empathy-maps-understand
Jacques, S. (2022, May 16). Your 5-Step Guide to Creating a Customer Journey Map. Hanover Research. https://www.hanoverresearch.com/reports-and-briefs/corporate/your-5-step-guide-to-creating-a-customer-journey-map/
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